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Upgrade your equipment, run new lines, and stop blaming your customers. It's going to be solved when you admit you're being flooded by customers and just do not have the bandwidth to compete in a growing city. This issue isn't going to be solved by me continuing to give you more money.
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Airbeam internet az full#
The owner will attempt to subvert the claim by stating that the system the router is attached to is still sending/receiving data packets at THEIR full speed (sometimes in the hundreds of megabytes) but the thing to remember is this If it's been weeks of this, and that's all I've used on a multiple megabit connection (and this thing is used 24/7) what have I been doing? Writing poetry on a single web page? That answer is no. They will always assume it is your equipment that is the issue (especially when you buy FROM them) and try to give you the run around to spend more money/upgrade to a higher service plan (being that they can't realistically provide what they advertise, they try to hide bad speeds with high flood, ensuring that although you can still stream video, no static connection is possible) to alleviate the problem. It's been too long, too many instances of weeks of zero/negligible service that is most often only rectified after 2-3 phone calls into the office to have them pull a reset on their end.
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AireBeam does not refund partial service months when service is terminated prior to the end of the service billing period. When a customer cancels service, service will continue until the end of the paid for service billing period, unless the customer requests a termination date earlier than the last day of the service billing period. Refund of $102.69 was processed back to the card on file and account is closed.Service CancellationAireBeam customers are not bound by term contracts. AireBeam's Policy is there are no partial month refunds or credits. AireBeam went ahead and issued refund back to the card on file in order to show good faith to the customer since he was not aware of our billing policies but payment should stand since customer canceled for after the due date. Customer scheduled for the equipment to be removed on the 22nd.Īnd account was due on the 18th. Customer called in on 03/17/16 and scheduled un-install for 03/22/16 after due date of 03/18/16 so system charged the card on file for regular monthly service fee of $102.69. They keep selling internet speed connection they can't provide. It looks like they have too many customers for the bandwidth they have to the internet but they won't admit it. They don't care about the speed to any place on the internet. They are only concerned about the speed to their server. According to them, it was 7Mb to their server and so it is their problem. They said my speed was what it should be. They weren't interested in fixing the problem. I email AireBeam support and told them what was happening. I went to AireBeam website and the test took a long time but I waited and finally it said my speed was 7mb. I did a speed test on and it was less than 1mb (around 300Kb).
Airbeam internet az download#
However, lately it has been so slow that I can't download updates. AireBeam is a wireless connection and sometimes the speed varies. Recently AireBeam notified me, by email, that they had upgraded my speed to 7Mb and are now charging me $65.00/month. I paid $60.00 a month for 6Mb of service. I have had service with AireBeam Broadband for several years.